Privacy Policy - Kivessa

This Privacy Policy describes how Kivessa, an china registered company ("Kivessa", "we", "us" or "our") handles personal information relating to persons located in the European Union (EU), the European Economic Area (EEA), the United Kingdom (UK) and Switzerland that we collect through our digital properties that link to this Privacy Policy, including our website (kivessa.com), Kivessa's mobile application (collectively, the "Service"), and other activities as described in this Privacy Policy. At Kivessa, we care deeply about privacy. We strive to be transparent about our privacy practices, including how we treat your personal information. This Privacy Policy explains how we collect, use, share, and otherwise process the personal information of users in connection with our Service. In this Privacy Policy, we also explain the rights individuals who are affected by our data handling may have with regard to their Personal Data.

For the purpose of this Privacy Policy, “Personal Data” has the meaning given in the General Data Protection Regulation (“GDPR”), i.e. meaning any information that relates to an identified or identifiable natural person (the "Data Subject").

Data Controller: If you are located in the EU, EEA, UK or Switzerland, Kivessa is the service provider and data controller responsible for your personal information.

1. Personal Information We Collect

In the course of providing and improving our products and services, we collect your personal information for the purposes described in this Privacy Policy. The following are the types of personal information that we collect:

Information that you provide

When you create an account, place an order at checkout, contact us directly, or otherwise use the Service, you may provide some or all of the following information:

Account information, such as your name, email address, password, and phone number.
Payment information, such as credit card or other payment details.
Shipping information, such as your shipping address.
Communication information, such as any messages or feedback you provide.

Information from third-party sources

We may collect personal information from other third-party sources, such as social media platforms, if you choose to link your account.

Information collected automatically

To enhance your experience with our services and support the other purposes for which we collect personal information, we, our service providers, and our business partners may automatically record information about you, your computer, or mobile device and your interactions with the Service, our communications, and other online services over time.

2. How We Use Your Personal Information

We use the personal information that we collect for various purposes, including to develop, improve, support, and provide the Service, allowing you to use its features while fulfilling and enforcing our Terms of Use. We may use your personal information for the following purposes:

Create and maintain your account.
Orders and delivery of products and services.
Improve and optimize services and troubleshooting.
Personalise your experience.
Communicate with you and provide customer support.
Marketing and interest-based advertising.
Fraud prevention and security.
Compliance and legal obligations.

3. How We Share Your Personal Information

We may share your personal information with the following parties for the purpose of providing you with better services, providing you with personalised advertising and marketing communications, protecting your rights, and/or complying with legal requirements:

Affiliates and subsidiaries.
Service providers (hosting, customer support, fulfilment).
Payment processors.
Advertising and analytics partners.
Professional advisors, authorities, and regulators.

4. Your Rights and Choices

If you are a Data Subject regarding the Processing activities described in this Privacy Policy, you may have the following rights and choices which can be exercised in accordance with applicable law:

Right to Know / Access.
Right to Erasure.
Right to Rectification.
Right to Restriction of Processing.
Right to Data Portability.
Right to Object.
Right to Withdraw Consent.

5. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact us at support@kivessa.com.